Online Support
Before contacting support please view our Frequently
Asked Questions (FAQs) below. Customer Service and Support phone numbers,
methods, and tools are also available below.
FAQs
Click on the question to view the answer below:
Is the whole course home study/online?
Yes. You will take the course from our hard
copy books and test online. You can even start or stop the tests anytime
you want, then pick it up at a later time.
What is the cost of the
course and what methods of payment are accepted?
The cost of each course is located in the course catalog. You may pay
using all major credit cards (Visa®, MasterCard®,
Discover® or American Express®) or Telecheck®.
Is it secure to send
my credit card information over the Internet?
Yes, we use a secure Web site to process all monetary transactions.
Can I take the test
from various locations and computers?
The tests are available to you from any computer that has Internet
access.
I am not very good on the
Computer!
Expertise is not required! Take time to read and listen carefully
to the course, and follow the instructions.
What happens after I
complete a course?
For completion of any course,
including a pre-license package, the University will deliver a certificate
to you dynically via PDF document. Once you complete and pass the course
you can print the completion certificate(s) immediately.
What happens if I get
disconnected from the Internet?
If you get disconnected from the Internet, then you will need to log
back into your account. Once logged back in you will then be returned
to the course test where you previously left off.
What happens if I have
technical difficulties or the system malfunctions during the course?
If you experience any problem while taking the course, then please call
1-800-442-1149 for
assistance. We provide customer service 24 hours a day seven days a week.
Can I take this course
with the AOL® browser?
You can take the course with any browser of your choosing, although we
do not support the AOL® browser. We do suggest that
you use another browser while signed on with AOL®. To
do this, log in to AOL® and minimize the program. While
still connected to the Internet, click on the START button in the lower
left-hand corner of your screen. Click PROGRAMS, and then click INTERNET
EXPLORER®. The program icon will have a blue "e."
Do I need to use a
PC? What if I have a Macintosh?
If you have a MAC®, then you can still sign on to take
any of our classes. Many of our customers have taken their courses on
MACs® and had no problems whatsoever. However, be aware
that our technical support team may be unable to assist you should you
encounter technical difficulties. They do not have MACs® and,
therefore, may be unable to replicate any problem you may encounter.
If you have a MAC®, then you will need the latest version
of Internet Explorer®, as well as the latest version of
the Macromedia Flash Player®.
Do I need to have sound
on my computer to take these classes?
While sound is another feature of our courses, it is not necessary for
a customer to have sound in order to learn the course material or complete
the course.
How do I get a username
or password? What do I use it for? What should I do if I forget it?
The username and password is selected by the student upon enrollment.
It should be something that you can easily remember. You will use the
same username and password each time you attempt to log in to the virtual
university page to access your course. This information is entered in
the returning students section on the homepage of the virtual university.
If you forget your password, then you can call 1-800-442-1149 to request
it.
I am being asked to download
the latest version of Macromedia Flash. Why do I have to do that?
You may not be able to view/complete your course(s) or take part
in any quiz or testing if you have not updated or installed the latest
version of Macromedia Flash.
I'm locked out! What do
I do?
If this happens, please call Technical Support.
The phone number and E-mail are provided below. You can always start
on your next course while waiting for the other course to get unlocked.
Please
verify the following system requirements:
- IBM® PC Compatible Computer - minimum
300 MHz processor with 32MB RAM
- Microsoft Windows 95 | 98 | ME | NT |2000 | XP
- Sound Card with speakers - online courses do have
sound
- SVGA video card, monitor, and driver - settings at
least 800x600
- Your own Internet Connection - minimum 56Kbps recommended
| DSL suggested
- Microsoft Internet Explorer version 5 or greater
(free download below)
- Your browser has to be Java script Enabled. (This
is usually set as a default.)
- Macromedia Shockwave Player (free FLASH download
below)
- Adobe Acrobat Reader - For downloading MCE forms
(free download below)
Free
Downloads
Customer Service and Support
- Contact
Customer Service (sales and instructor questions)
Our Customer Service department is open 24 hours a day seven days
a week.
Phone: Please choose the phone number for you city from the top left.
E-mail: Customer
Service
(Customer Service and Sales issues only - for Support issues please
use the Technical Support contact information below)
- Contact
Technical Support (technical questions for current students)
Our Support department is open 24 hours a day seven days a week.
Phone: 800-442-1149 (press "1" for support and then "3" for
the Real Estate Dept.)
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